PrimeWay monitors our members’ debit cards for fraudulent activity and provides free Fraud Text Alerts as an added security feature.
As a member, you're automatically enrolled in this free service if you have your mobile number connected to your account. You will always have the option to opt-out of Fraud Text Alerts.
If you would like to update your mobile number to receive Fraud Text Alerts, please fill out this form.
If a transaction is flagged as suspicious, you will receive a text message informing you of the transaction. You will be given the opportunity to respond to the text message to indicate if the transaction was authorized or fraudulent.
FreeMsg: John Smith Fraud Alert for acct ending 1234.
Home Depot in CA for $36.39.
Is this transaction Fraud? Reply Y or N.
To Opt Out, reply STOP.
Based on your reply, you will receive the one of the following messages:
If you reply NO:
FreeMsg: PrimeWay Alert. Please call Fraud Prevention at 1-866-518-0213.
If you reply YES you will receive the following response:
FreeMsg: PrimeWay Alert. Thank you for confirming this is not fraud. We appreciate your assistance.
The text messages we send along with the member response messages are free of charge.
The text message we send will indicate that it is a free message.
Your mobile carrier’s text messaging charges may apply for text message alerts.
Yes. Text messages will contain information on a single transaction only due to limitations in how many characters can be sent in a text message. The email does not have character limitation and it could contain multiple transactions that we want to verify with the cardholder.
No, notifications will be delivered to cardholders 24 hours a day.