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Coronavirus: Member Information

Since the beginning of the pandemic, PrimeWay has based our health and safety standards on the Center for Disease Control and Prevention (CDC) guidelines. As Texas businesses return to capacity, PrimeWay is maintaining our health and safety protocols.

We are encouraged that the country is in a far better situation now than at any other time during the pandemic. We have a vaccine in distribution. More effective treatments are helping alleviate patients' symptoms and expedite recovery. This, combined with strict adherence to preventative measures such as wearing masks and social distancing, means we are close to putting this behind us. PrimeWay will continue doing our part to prevent the spread of the virus.

Per CDC guidelines, PrimeWay continues to require employees and members to wear masks and practice social distancing in our facilities, in addition to the heightened cleaning frequency and the use of antibacterial cleaning agents throughout all of our facilities.

For anyone not comfortable wearing a mask, we can help you with your financial needs through these convenient channels:

Our Virtual Retail Center is available to help you with opening accounts, procuring a loan, or answering questions about your account.

Our drive-thru and video teller/ATMs will continue to be available to assist with deposits, withdrawals, and basic requests just as they have through the pandemic. With our video teller/ATMs, you can always select a live teller during business hours to assist with transactions (except for cashier's checks, debit cards, or notary services).

Submit your online loan application from the comfort of your own home at primewayfcu.com.

To bank from home, access your account online at primewayfcu.com or with our smartphone app, where you can deposit checks, transfer funds, pay bills, and more.

Take heart in knowing that we have come so far and a brighter future is on the horizon.

Together with perseverance, we will get through this.

Stimulus Check Updates

The third round of stimulus checks has begun being distributed through the IRS.

You may check your account online via the PrimeWay app or through online banking from the PrimeWay website to determine if you've received stimulus funds.

However, PrimeWay has no information regarding when or if you will receive a stimulus payment. If you have not received your stimulus payment, please visit the IRS webpage: https://www.irs.gov/coronavirus/get-my-payment for more information.


Retail Center Updates

We are experiencing higher than normal call volume. We ask for your patience while we work diligently to answer all of our member calls.

Retail Center lobbies are open normally scheduled hours  and drive-thrus are open normal business hours.

You can schedule a specific appointment time online or by calling 713-799-6200.

For a list of our locations, please CLICK HERE.

Deposits Are Safe in Federally Insured Credit Unions

The National Credit Union Administration is reminding credit union members of the safety of their deposits in federally insured credit unions. The NCUA also reminds individuals to remain vigilant against COVID-19-related scams.

Federally insured credit unions offer a safe place for credit union members to save money. All deposits at federally insured credit unions are protected by the National Credit Union Share Insurance Fund, with deposits insured up to at least $250,000 per individual depositor. Credit union members have never lost a penny of insured savings at a federally insured credit union. Additional information on NCUA share insurance coverage for consumers is available at MyCreditUnion.gov.

Coronavirus Financial Relief for Our Members

Our hearts go out to those families struggling with loss and health concerns during these trying times. We understand the coronavirus is not only affecting people’s health but is wreaking havoc with the finances of many across our nation.

Mortgage Assistance

PrimeWay will work with you to provide options for your mortgage payments during this challenging time. If you would like to discuss options for your mortgage payments, please contact us. Here are the numbers for service and how to access their accounts.

Click Here to access your mortgage loan account information.

Contact Us to Discuss Your Mortgage Payment Options:

  • Phone: 832-912-2168 or toll-free 866-520-4702
  • Email: info@mhlcu.com
  • Fax: 832-237-0081

We are Here for You Remotely

  • While we continue to remain open for business, you can bank from anywhere via our mobile app or home banking. If you haven’t already done so, take a moment to visit your smartphone’s app store and download the PrimeWay app.
  • You can deposit checks using remote deposit capture (RDC) through the PrimeWay app.
  • You can transfer money between your accounts online.
  • You can locate a surcharge-free Allpoint ATM near you with the PrimeWay app should you need cash.
  • Conduct Teller transactions by using a PrimeWay ITM. Watch ITM Tutorial
  • You can pay your PrimeWay loans and other bills online.
  • With your debit card in the digital wallet, making purchases using the contactless systems in stores is fast, convenient and secure.
  • If you find you need a loan – apply online, and we can help you remotely.
  • We are available on the phone to assist you at 713.799.6200.

We activated our preparedness plan several weeks ago, and we continue to monitor the rapidly evolving situation. We’re following guidance from federal, state and local agencies, including the CDC and other health organizations.

Here Are the Steps We are Taking to Protect our Members and Team

  • We enhanced our facility cleaning protocols, including increasing the frequency of cleaning and using more aggressive antibacterial cleaning agents throughout all facilities, focusing on common areas and door handles.
  • We supplied each retail center with the proper tools for prevention.
  • We have educated our staff on best practices for keeping the work areas clean to ensure a healthy hygiene environment for you and our team.
  • We encourage our associates to monitor their health.
  • We have placed a moratorium on all non-essential travel.
  • We are virtualizing, delaying or canceling all credit union member events.

As the situation evolves, I assure you that our decisions will focus on what is in the best interest of you, our valued members and our associates. Please take care of yourself and your loved ones and take comfort in knowing that we are working in the background to help you.

Should you need assistance or have any questions, please contact us at 713.799.6200. We are here to help.